I own an MK9 and a PM9 and have always had great service when I needed it. In true historic fashion Kahr came thru with great service again.
I recently purchased a K9. It was ordered, not available in the gun shop. When it arrived I was surprised to find one magazine was a seven round flush bottom and the other an eight round with extension. I was expecting two seven round magazines, for me, much better for concealed carry. I spoke with Kahr CS and they agreed to exchange the unused eight for a seven. They received the mag I sent on 12/11 and they shipped the replacement to me on 12/13.