Alert: Gunpal.com GPal.com problem
Forum members.
On July 19, 2010 we received the following email from GunPal (www.gpal.com):
Recently GPal has been experiencing difficulties with the banks providing the services which allow us to make transfers to and from our customers' bank accounts. For weeks we have been working day and night to resolve these issues. We realize now the serious mistake we made was not immediately telling you, our customer, more about the problems we were having and how you would be affected. We sincerely apologize.
It now appears that repeated attempts at electronic transfers to many customers were not successful. As such, we are now issuing paper checks on request to anyone whose electronic withdrawal is overdue, at our cost. If you would like to have a paper check mailed to you please email GPal Customer Support at [email protected] and we will make sure a check is mailed to you right away. Very soon the GPal.net website will have the functionality to process your withdrawals by check directly through the website.
We are very sorry for the inconvenience GPal has caused many of you. We are continuing to work hard to restore our checking account transfer services. We greatly appreciate you as a customer and thank you for your patience and support during this time.
Sincerely,
Ben Cannon
Chairman/CEO
GPal, Inc
As you know, we used Gunpal.com to process Raffle Ticket sales for our Forum Raffle on our sister site, www.elsiepeaforum.com. We requested payment via check from Gunpal as all of our ACH transfers from Gunpal did not go through and deposit in our bank account. To date we have not received payment. If we call there 800 number we are put on hold and after waiting for over 1.5 hours we gave up. Email support tickets are not answered other than our first support ticket when they stated they would send out a check for payment next week. That was over one month ago.
Although we certainly hope that Gunpal can resolve this issue, it is our recommendation that you consider not using them for any transactions. You can Google "Gunpal" and read many postings on this situation and decide for yourself.
P380Admin
Forum Administrator
On July 19, 2010 we received the following email from GunPal (www.gpal.com):
Recently GPal has been experiencing difficulties with the banks providing the services which allow us to make transfers to and from our customers' bank accounts. For weeks we have been working day and night to resolve these issues. We realize now the serious mistake we made was not immediately telling you, our customer, more about the problems we were having and how you would be affected. We sincerely apologize.
It now appears that repeated attempts at electronic transfers to many customers were not successful. As such, we are now issuing paper checks on request to anyone whose electronic withdrawal is overdue, at our cost. If you would like to have a paper check mailed to you please email GPal Customer Support at [email protected] and we will make sure a check is mailed to you right away. Very soon the GPal.net website will have the functionality to process your withdrawals by check directly through the website.
We are very sorry for the inconvenience GPal has caused many of you. We are continuing to work hard to restore our checking account transfer services. We greatly appreciate you as a customer and thank you for your patience and support during this time.
Sincerely,
Ben Cannon
Chairman/CEO
GPal, Inc
As you know, we used Gunpal.com to process Raffle Ticket sales for our Forum Raffle on our sister site, www.elsiepeaforum.com. We requested payment via check from Gunpal as all of our ACH transfers from Gunpal did not go through and deposit in our bank account. To date we have not received payment. If we call there 800 number we are put on hold and after waiting for over 1.5 hours we gave up. Email support tickets are not answered other than our first support ticket when they stated they would send out a check for payment next week. That was over one month ago.
Although we certainly hope that Gunpal can resolve this issue, it is our recommendation that you consider not using them for any transactions. You can Google "Gunpal" and read many postings on this situation and decide for yourself.
P380Admin
Forum Administrator
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