CW40 Defective out of the Box

17834 Views 52 Replies 16 Participants Last post by lefty60, Jul 4, 2014

40_Cal_Guy

Discussion Starter · Nov 2, 2012

New CW40, total junk. I used 8 different types of factory ammo, trying to get the pistol to work properly.
Turns out the frame was broken. Sent back to KAHR, they would NOT fix under warranty. Claimed I used bad ammunition, total garbage.
After several calls arguing that the pistol was bad out of the box, they refused to honor the warranty.

Last KAHR I will ever own, be forewarned, they will not honor any warranty.

1 - 20 of 53 Posts

1911Texan

· #2 · Nov 4, 2012

SORRY to hear you had a bad experience..I just started useing a CW40 as my EDC after 30 yrs of carrying a 1911..I was forced to go to a lighter weapon due to a hip problem..I researched a lot of different pistols and settled on the CW40..In my mind I figured I would never be happy..Boy was I wrong..the little pistol has run like a sewing machine..very accurate..very comfortable to carry and my mind is at ease about useing it as a EDC...I have yet to have any FTF or FTE...I guess there is a bad anything every once in a while..GOOD LUCK on your endeavor
VERY SATISFIED KAHR CW40 OWNER

El Chorizo

· #3 · Nov 5, 2012

1911Texan said:
SORRY to hear you had a bad experience..I just started useing a CW40 as my EDC after 30 yrs of carrying a 1911..I was forced to go to a lighter weapon due to a hip problem..I researched a lot of different pistols and settled on the CW40..In my mind I figured I would never be happy..Boy was I wrong..the little pistol has run like a sewing machine..very accurate..very comfortable to carry and my mind is at ease about useing it as a EDC...I have yet to have any FTF or FTE...I guess there is a bad anything every once in a while..GOOD LUCK on your endeavor
VERY SATISFIED KAHR CW40 OWNER

Definitely agree with 1911Texan.... they should have taken care of you but there are always two sides to every story. Without seeing the gun none of us can really comment as they may have seen something that doesn't match up with your story.

Hope you eventually get it taken care of, so best of luck.

TucsonMTB

· #4 · Nov 9, 2012

Pretty strange message from 40_Cal_Guy. Makes me wonder if he is just trolling.

In the last couple of years, I have seen hundreds of messages from people who had issues with their Kahr pistols. No one was turned away by Kahr CS. Most received prepaid shipping labels for any pistols that required a return trip to Kahr. Spare parts seem to fly out of that department.

Admittedly, if 40_Cal_Guy used steel cased ammo, despite the warning not to in his owner's manual, they might want him to pay for a new extractor and probably would not cover shipping for a return. Other than that, they seem more than fair.

Yeah, your mileage may vary . . . possibly . . . if you are really arrogant or abusive when you call. But, they seem to be gluttons for punishment, so I would be surprised if they would not handle customers with good humor, even the rude ones.

Edited to add: By the way, my first Kahr was a CW40. Ran like a clock. That's a really nice size for "fotay" caliber and the longer grip makes it easy to shoot compared to my current PM40's. But, it wouldn't fit in my pocket very well.

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40_Cal_Guy

Discussion Starter · #5 · Nov 9, 2012

When I said NOT fixed under warranty that's what I meant, broken frame, the cost to fix, is MORE than the cost of a new pistol. No steel case ammo, Winchester, which the KAHR Rep said they didn't recommend, which isn't listed anywhere but in their imagination.

Worst customer I have experienced in 30 years of pistol shooting. My local FFL said he is no longer carrying KAHRs, because mine is the 3rd broken frame he has seen this year and none have been repaired under the so called phony warranty.

So everyone on here, can guess that I was was at fault, but the truth is the KAHR rep admitted the frame was probably broken from the beginning, regardless, it was not going to be replaced under warranty.

Joe from N.Y.

· #6 · Nov 10, 2012

Come on, people. Anyone can see this is a B.S. thread started by a troll. It is his first and only post. No photos offered. No real details on his attempts to deal with customer service. And further, if any rep said it was probably broken from the beginning, there is no way they wouldn't fix it. Lets get the name of his local FFL so we can call and see what his issue was. You could hold your breath waiting until the republicans run a viable candidate for president, and you still would never get the name of his FFL, i am sure.

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40_Cal_Guy

Discussion Starter · #7 · Nov 12, 2012

Joe from N.Y. is the only one one here that's a troll. KAHR HQ is in N.Y. also, Joe must work for them, he's the janitor and VP for Quality Control.

I thought that KAHR was a good company until a few weeks ago. Never had any reason to think they wouldn't stand behind their products. They claim a 5 year warranty, I have found out the hard way, the warranty is NOT honored on a new defective pistol.

Joe from N.Y.

· #8 · Nov 12, 2012

40_Cal_Guy said:
Joe from N.Y. is the only one one here that's a troll. KAHR HQ is in N.Y. also, Joe must work for them, he's the janitor and VP for Quality Control.

need I say more?

Reactions: 1

Joe from N.Y.

· #9 · Nov 12, 2012

See my post from three years ago regarding my excellent experience with Kahr customer service:

http://www.kahrforum.com/forums/kahr-technical/171-back-factory.html

Reactions: 1

Statzer

· #10 · Oct 7, 2013

PM40 faulty piece of junk

Gentlemen,

I too am having a bad experience with a PM40. It either fails to feed or fails to eject over 80% of the attempts. I contacted Kahr who told me to order a new recoil spring (which I just did). They were VERY rude and offered NO help whatsoever.

Looks like I am stuck with a faulty pistol as I cannot in good faith trade it for something better.

With respect,

Roger

40_Cal_Guy said:
New CW40, total junk. I used 8 different types of factory ammo, trying to get the pistol to work properly.
Turns out the frame was broken. Sent back to KAHR, they would NOT fix under warranty. Claimed I used bad ammunition, total garbage.
After several calls arguing that the pistol was bad out of the box, they refused to honor the warranty.

Last KAHR I will ever own, be forewarned, they will not honor any warranty.

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Toney

· #11 · Oct 7, 2013

Howdy!!! Is this your first sub compact? I would imagine they get tired of talking to limpwristers all day, not calling you one, just saying...

ron54

· #12 · Oct 7, 2013

Along with what Toney asked.........what kind and type of ammo did you shoot.........was it fmj round nose ? Or hollow points..........flat nosed ? , as all these have an effect on how the gun will cycle as well. Was the gun well lubed, lots of things can cause issues.........and an out of spec slightly weak recoil spring also.........lastly, subcompact guns are more difficult to shoot and have cycle properly than mid size and full sized weapons...........

Joe from N.Y.

· #13 · Oct 8, 2013

Remember, what they say is surely true, dont consider it reliable until after you put 200 rounds through the gun. mine was a bit rough at fist. but after 200 rounds, smooth as butter, no problems whatsoever. My P380, as well as my PM9.

ron54

· #14 · Oct 8, 2013

Sometimes a proper prep and break in go a long way towards making for a reliable gun..............

ffadmin

· #15 · Oct 17, 2013

ron54 said:
was it fmj round nose ?

Where do you buy round nose?

ron54

· #16 · Oct 17, 2013

Any fmj ammo with a rounded tip........

slickab

· #17 · Oct 18, 2013

I was wondering about that myself. I have never found any true FMJ round nose in .40 S&W, just FMJ with a rounded tip and a flat nose.
Thanks ffadmin.

ron54

· #18 · Oct 18, 2013

slickab said:
I was wondering about that myself. I have never found any true FMJ round nose in .40 S&W, just FMJ with a rounded tip and a flat nose.
Thanks ffadmin.

I should have been more clear there........

ron54

· #19 · Oct 18, 2013

Yeah the most common shapes are round nose flat point and truncated cone flat point.......you are right slicklab......

yipiyiya

· #20 · May 23, 2014

It seems like if you have an issue with a Kahr and post it on this forum you are automatically the reason for the pistol not working properly. I purchased a new CW40 in March and have had nothing but problems with it. I just received it back yesterday after the second time sending it back and will shoot it this weekend to see if the issues with it are fixed. Both times it has been returned to me dirty, I can live with that but don't think it is good policy on Kahrs part. I had to replace the magazine catch before I even had the beak-in rnds through it, Kahr rep said it was worn out and was the problem about the mag falling out while firing . The pistol would (hopefully it's fixed now) not go into battery without manually assisting it the last 3/4" or so from the beginning (around 50% of the shots) and then started locking the slide back prematurely during shooting. The first time back to Kahr (after my call to them and they said to run 200-250 rnds, before calling back) they polished the slide stop and adjusted the slide stop spring said they test fired it and returned it to me as fixed. I ran three or four magazines though it with more failures to cycle than not and sent it back to Kahr. Now in return letter they said they "cleaned, lubed, adjusted the slide stop spring (again) and fired 100 rnds Win. white box ammo through it", and sent it back as fixed. I'll re-post after this weekend with the results. I don't consider the CW 40 to be a sub compact, I don't have any issues firing my LC9 or my alloy framed Colt commander 45ACP or my S&W CS 40, along with my two CZ 75 Compacts a 9 and 40 Both with alloy frames, so "limp wrist" has nothing to do with this Kahr pistol not functioning properly, it is a (or has been) a faulty unit or a bad design or simply a lemon. What I'm saying is that every reported problem posted is not the result of the shooter, and not the firearm. Personally I don't accept that adjusting my slide stop spring once more will fix the problem with this pistol but as I said I will find out this weekend and repost.

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